Any questions? We answer.
Yes, new. All miners are in factory packaging.
Yes, we give a 6-month warranty on all miners. The warranty period begins on the date of receipt of the equipment.
Yes, our company delivers the equipment to the customer. The cost of delivery is calculated based on the customer’s address, weight and volume of the parcel. The cost of delivery is included in the total purchase amount.
No, our offices are in Japan. All equipment is stored in our partners’ warehouses in China, several European countries, the USA and Canada.
It is up to you to decide whether to buy a miner from our company. Paying in bitcoins avoids the difficulties of international money transfers and double taxation. These factors help reduce the cost of the equipment being sold and the cost of shipping. We use a third-party Payment Gateway to accept payment. All of your funds are on hold until you make a note of receipt of the equipment from the shipping company. If not, all of your funds will be returned to you in full. It’s secure.
** Bitcoin has been legal tender in Japan since March 2016. All transactions are controlled by the Central bank of Japan and the National Tax Agency.
We are a trade and investment company. We don’t have enough space to house miners and we don’t have cheap electricity. This line of business is quite new for our company. We have been selling unclaimed miners since 2017.
No, we sell their equipment purchased from our partners.
Because, we purchase new unclaimed miners from our partners. In order to be competitive, we set the price a bit lower than the market average.
Unfortunately, no. We only sell equipment in stock.
We refund the entire amount of bitcoins on a transaction even if the exchange rate has changed. Our organization is an official Japanese company that is part of a large international holding. We guarantee the purity of all trade transactions.
No problem, contact our employees by phone or email. Our sales agent will contact you and offer terms to buy your equipment (note that we offer 30-60 percent of the price in the official stores of the manufacturers of miners).
The order is processed five business days, followed by shipment to the customer. Delivery time depends on your location and postal service (usually a week to a month).
You must pay all taxes and duties according to the customs and tax laws of the country where the cryptocurrency mining equipment is imported.
The purchase of the miner includes a 3.8% import tax in its final price.
Yes, it is possible. We know that in some countries it is possible to significantly reduce the taxes and duties paid on specific electronic equipment. Be sure to mention this when ordering your miner.
Please note that we are not responsible for any problems that may occur at customs in the recipient’s country (but it usually ends well). You do all of the above at your own risk.
No, it’s a tax crime.
Create a ticket to the support service. Describe your situation in detail and how it happened. Attach a video, a photo of the faulty miner. As well as attach a photo and video of its serial numbers, from the miner and its packaging.
The support team will analyze it and let you know whether to replace the miner or refund your funds.
Yes, we have affiliated companies that do this internationally. These offers are discussed individually with each customer.
You get a contract of ownership of the purchased equipment, their serial numbers, as well as a photo of each installed miner.
Yes, absolutely. At your first request, the miner will be sent to you. It is free during the paid hosting period.
Yes, around the clock. Specialists are constantly inspecting the miners and checking their availability on the network.
Your miner will be sent for repair, and you will be provided with a similar miner for the period of its absence. After your miner is repaired and tested, it will be put back into service.
No. The equipment is located in a specially protected area on the territory of a hydroelectric power plant in the province of Quebec in Canada.
During the paid period the price for hosting will remain the same for you.
Yes, of course. We’re working on it all the time.
We love what we do and are very dedicated to it. We respect every one of our customers, no matter how many miners they buy, one or a thousand. This is the only way to create a successful business.Regards, Atarashi HQ team