Any questions? We answer.

Is the equipment (bitcoin miners) that you sell new?

Yes, new. All miners are in factory packaging.

Do you give a warranty on the equipment?

Yes, we give a 6-month warranty on all miners.

Do you deliver the equipment to the customer? How much does it cost?

Yes, our company delivers the equipment to the customer. The cost of delivery is calculated based on the customer’s address, weight and volume of the parcel. The cost of delivery is included in the total purchase amount.

Can I pick up the miner from your office or warehouse?

No, our offices are in Japan. All equipment is stored in our partners’ warehouses in China, several European countries, the USA and Canada.

You only accept payment in bitcoins, are you scammers?

It is up to you to decide whether to buy a miner from our company. Paying in bitcoins avoids the difficulties of international money transfers and double taxation. These factors help reduce the cost of the equipment being sold and the cost of shipping. We use a third-party Payment Gateway to accept payment. All of your funds are on hold until you make a note of receipt of the equipment from the shipping company. If not, all of your funds will be returned to you in full. It’s secure.
** Bitcoin has been legal tender in Japan since March 2016. All transactions are controlled by the Central bank of Japan and the National Tax Agency.

With so many miners, why aren’t you mining bitcoins yourself?

We are a trade and investment company. We don’t have enough space to house miners and we don’t have cheap electricity. This line of business is quite new for our company. We have been selling unclaimed miners since 2016.

Are you a partner of bitcoin mining equipment companies (Bitmain, Canaan, MicroBT, INNOSILICON, etc.)?

No, we sell their equipment purchased from our partners.

Can I pre-order a specific miner?

Unfortunately, no. We only sell equipment in stock.

How do I get a refund? And what are the guarantees?

We refund the entire amount of bitcoins on a transaction even if the exchange rate has changed. Our organization is an official Japanese company that is part of a large international holding. We guarantee the purity of all trade transactions.

I have a lot of new miners, can your company purchase them?

No problem, contact our managers by phone or email. Our sales agent will contact you and offer terms to buy your equipment (note that we offer 30-60 percent of the price in the official stores of the manufacturers of miners).

How long do I have to wait for my purchased miner?

The order is processed five business days, followed by shipment to the customer. Delivery time depends on your location and postal service (usually a week to a month).

If you still have questions, we are happy to answer them. Contact us personally by phone or by e-mail.

Atarashi HQ bitcoin miners

We love what we do and are very dedicated to it. We respect every one of our customers, no matter how many miners they buy, one or a thousand. This is the only way to create a successful business.

Regards, Atarashi HQ team